Connect by Ottspott allows business applications (e.g. Salesforce, Zendesk, Hubspot, Pipedrive) to be connected in a few clicks.
Until now, the telephony system was limited to the voice channel. Connect by Ottspott acts as a booster for your telephony by allowing you to add other channels such as SMS/Whatsapp, email or functions only accessible via Telecom APIs.
Connect by Ottspott is “zero code”, companies or integrators can be operational immediately without investing time and resources in complex and time consuming developments.
The Ottspott Connect/Zendesk integration is available to all Ottspott Connect users and allows your team to:
* Import and match Zendesk agents as Connect users so that you keep your teams synced with your favorite tools
* Search end user contacts by phone number/name, without switching apps to contact them
* Keep your Zendesk up to date while you are on a call or during an SMS conversation by creating new contacts from Connect
* View all the informations you need about your contacts directly in Connect