CSAT.AI Scores Better Customer Service with Gamified Guidance!
CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave.
CSAT.AI measures if the customer’s questions were answered, how empathetic was your agent and the customer’s sentiment to predict a CSAT score without pesky surveys, all in real-time. QA is modernized and the CX game is improved - no matter if your agents are at their home or your office.
CSAT.AI automates QA, analyzing 100% of text, email and chat interactions. Without spreadsheets or manual entry, managers have comprehensive data to guide decisions - no need to even be in the same location!
CSAT.AI helps you protect your company and your people. Did a customer just threaten to sue you or abuse your agent? Now you know with real-time push notifications.
CSAT.AI - QA Works quietly in the background. We ALWAYS start companies in this mode to ensure that Managers understand how things are graded and if there is an unusual product/procedure that our AI learns before you roll it out to your agents. This provides a baseline of how you’re doing before CX is implemented and managers will be able to answer any agent questions.
You’ll be contacted by a real live human once you install, because we’re a customer service company, which means we don’t just provide a product, we provide a service - with a smile!
Because it is working in the background, agents aren’t seeing the results in real-time, but all the data stays the same and managers see it at the end of engagement.
Mix and match our CX/QA products based on your agent, company and training needs.