Customer 360

Customer 360

Leverage reporting tools like Looker to unlock the power of your customer data

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Customer 360 demo

Bring valuable customer data from your backend and third-party systems into Zendesk. No integration work required.

  • 360-degree view of the customer
  • Boost agent productivity by at least 25%
  • Personalize responses with convenient access to the right data

With Customer 360, you can...

  • Embed your existing dashboards to display relevant customer data in each ticket
  • Automatically look up the customer by email, user ID, or custom field
  • Create buttons that link to your admin tool or third-party systems
  • Optionally, configure dashboards for the User sidebar or Organization sidebar
  • Innovate, quickly adjust your dashboards without IT

Reporting tools

Looker and Tableau are most commonly used, but other reporting tools that support embedding (iframes) will also work.

Your data is safe

Customer 360 runs natively in your Zendesk and does not connect to any third-party services. None of your data will be collected.

Contact us if you would like to learn more or don’t have access to a reporting tool.

Simply install the app. Once installed, open up Customer 360 setup from the left navigation bar to configure your dashboards and buttons.

Please contact us if you have any questions or would like our team to walk you through setup.

App tags: analytics, dynamic, embed, iframe, custom buttons, hyperlinks, integration, backend, admin, customer 360, 360-degree view, business intelligence, looker, mode analytics, tableau, microsoft power bi, stripe, shopify, salesforce, crm, erp

App Details

  • Author: Playlist
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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