The Customer humor was constructed to stabilize the attendance qualification register by your operator! Throughout the communication, the operator records how the attendance is it going, so besides the possibility of seeing CSAT, you can have a thermometer of attendance operation with all knowledge of your operation.
All the questions that are asked on the report are customizable during the installation, so you have the opportunity to realize whatever search you want, and select one of four options if you let all of them blank, we've some patterns that can help you.
We've some different ways to make an answer, so the app is useful and dynamical. Here it follows an example:
- Customer Satisfaction Score
(The CSAT level is classified by 5 levels, from satisfied to unsatisfied)
- Grades from 1 to 10
(Make an answer divided from 1 to 10)
(Register your answer, accurately, using yes or no)
- Customer Feeling
(Indicate how your customer is feeling in the moment)
All fields can register the results in fields that are automatically built by the App, and the App can register in tags too. Here it follows all fields created:
Is Resolution OK?
Besides, you can extract all the data and measure your results.
To accomplish the installation, sign in your Zendesk, go to Admin Area, there you'll be ready to visit the Zendesk MarketPlace.
So you can search and ask for Customer Humor Installation, you'll be redirected to Zendesk, where you have to fill some fields to install your app.
If you own a Professional, Team or Essential License, the app will automatically generate fields that will be embedded in your form and occulted.
If you own an Enterprise or Elite License, it's necessary to fill the forms fields that you want in 'Admin > Manage > Ticket Forms'
You could, at the moment of installation, define what is the reply profile will use and what questions are going to be asked.
Whether it doesn't have any question that you want to define, the app has some questions pre-defined.
Net Promoter Score
Customer is happy with the resolution?
It's possible, on the installation, the admin define if the user can edit an answer after the fields of the app were filled, if yes, an X will be shown on App, so the analyst can fill again.