Zendesk can now connect to Device42's automated data center asset management and CMDB. This integration allows you to associate real-time auto-discovered IT assets(or Configuration Items, CIs) from Device42 with Zendesk tickets. Once associated with a ticket, you will see additional information such as part serial number, device type, service level and more, along with a clickable link to browse directly to the CI in Device42.
To install Device42 for Zendesk sign in to your Zendesk account. Click the gear icon in the lower left, then click the “Marketplace” link. Search for “Device42 for Zendesk” and install the plugin. In the Device42 for Zendesk app configuration section, set verification token which you can obtain from the Device42 MA ITSM section.