Boost your agents’ performance with gamification, real-time feedback and QA


Gamification meets customer service!

Dōjō is the performance management tool that drives engagement and productivity to your agents and allows you to easily manage a customer service team of any size.

Dōjō Classic

Start using it for free within minutes

Measure and analyze your agents' performance in real-time, boost your response quality and automate your performance reports.

  • Monitor your agents' performance to gain immediate insights without leaving Zendesk

  • Measure progress, improve CSAT and coach your agents with real-time feedback

  • Improve your output quality and integrate our smart ticket rating process

  • Ditch your spreadsheets and save time

Dōjō Master

Release - 2019 Q3

Turn your agents into Master Ninjas with work & play!

Enhance your Dōjō performance management tool with gamification. Increase your agents’ engagement, boost performance and reward them for their results.

  • Set goals for your agents and empower them with self-management

  • Boost your team’s engagement and productivity

  • Use Dōjō reward system to celebrate results

  • Help your agents improve their skills and prioritize their tickets with the help of our AI coach

  • Track your team’s everyday progress towards your company’s mission

For more info please visit our website

Click the Install button to get started. Once the app is installed you will find the Dōjō Classic in your Zendesk menu bar on the left side, ready to go!

For more information please visit our help center.

App Details

  • Author:
  • Price: Free
  • Support: Email / Website
  • Version:1.2
  • This is an app. It will install right into your Zendesk Support account.

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