Deliver a complete view of your customers for your Sales and Support teams with a dynamic two-way integration between Zendesk ticket data and Microsoft Dynamics 365 customer data.
The Dynamics 365 App allows Account, Contact, and Opportunity data from Dynamics 365 to be displayed when viewing a ticket within Zendesk. It also includes a ticket grid that can be deployed in Dynamics 365 that allows users to view and update tickets from the Dynamics 365 system. Both views can be customized to display additional data, including custom fields.
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Improve customer satisfaction with better conversations
Sync your Sales and Support teams for faster resolutions
Actions (available in Dynamics 365)
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