elevio

elevio

Show your Zendesk knowledge base and users support tickets right in your site

elevio is a seemingly simple yet super advanced embeddable widget for your site that can:

  • Display your entire Zendesk knowledge base embedded on every page of your site
  • Allow your users to submit new tickets through the widget
  • View and reply to their existing tickets

The elevio tab sits on your site proving your users with the help they need to get there job done, where and when they need it most. And without distracting them from the task at hand.

Your help articles, where they're actually needed

Bringing your help center content to a tab on your site makes it super easy for your users to get the help they need while they're still using your site.

But it gets better...

Contextual Support

Using elevio, you can create links in your content that will pop open a specific article right in the page.

No more sending your users off to a separate help site, it's all right there!

A support tool for your users

You get to use the Zendesk site to manage your support load, wouldn't it be nice if your users could manage their own support tickets in your site? That's exactly what elevio does.

Other modules

While you can be setup in just minutes with the articles and support module, we also have the following modules available to install in your widget:

Live Chat

RSS Feeds

Custom Forms

Custom HTML Modules

To install elevio on your site, head to https://app.elev.io/register to create your account.

Once you're logged in, head to the integrations page and click on the Zendesk integration option.

You'll be asked to allow access for elevio to your Zendesk account, once you approve you'll be taken back to elevio to finish setup.

You can now sync your Zendesk content to show inside the elevio widget on your site.
You can also add the Support module, which allows your users to view and reply to all of their existing support tickets, as well as create new tickets, right from within your site!

All that's left is to add a snippet of code to your site to embed the widget, there's a few options for installation on your site that you can use utilise.

Easy!

App Details

  • Author: elevio
  • Price: Free
  • Support: Email
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