Evatic Intelligence

Evatic Intelligence

Empower your support agents with machine specific insights from Evatic

Asolvi is the leading provider of service management software for small and medium-sized enterprises (SMEs) in the field service industry in Europe.

Our Evatic product is particularly strong in Europe’s documents & imaging sector, where Evatic’s deep ties with manufacturers and resellers have spawned tools essential for MPS excellence.

With the Evatic Intelligence app for Zendesk support agents are given a window into Evatic, enabling them to identify and assign the correct machine to a ticket. Once a machine has been assigned support agents can see valuable insights about a machine, such as contract details, location and details of previous service visits.

This extra context helps support agents resolve tickets remotely without the need for a service visit.

Requires Evatic Service Hub (ESH) version 6.6.1 or higher.

To run this application you will need access to a running ESH instance (version 6.6.1 or higher) with a ConnectByApi integration. When configuring the application you then need to provide 4 fields:

  • Evatic Service Hub URL

  • Evatic Guid

  • Machine No field mapping

  • Model Type field mapping

The application will warn you if any of the configuration fields are wrong.

You should now have access to all your customers machines when opening a ticket or an organization. If there appears to be an issue, contact us at Asolvi.

App Details

  • Author: Asolvi
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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