Synchronize all of your tickets to Excel Online for easy reporting.
Automated ticket synchronization
As new tickets are entered in your system, they are automatically updated inside the spreadsheet. Additionally, when a ticket is modified inside Zendesk, this modification will be reflected in the spreadsheet, maintaining data synchronicity between your Excel Online report and Zendesk.
Powerful, flexible reports
Leverage the native spreadsheet capabilities that Excel Online offers to create high-value reports. Visualize your data by creating graphs, charts, and tables to help you better understand your data. Connect external sources of data to uncover valuable insights that would otherwise have remained invisible.
Excel Online by Azuqua lets you experience the power of integration and automation, for free. To learn more about how automation and integration can take your processes to the next level, visit our website at https://azuqua.com. Or, you can check out some of the other apps we have in the Zendesk Marketplace, such as Pipedrive by Azuqua, Calendly by Azuqua, and Google Sheets by Azuqua.
Installation will need to be completed by an administrator of Zendesk. Once you have installed the application, you must have a Zendesk account, an Excel Online account, and a OneDrive account to provide for authorization purposes.
You will be prompted to authorize each application before getting started with your report.
Once you have authorized to the three services, you're good to go!