Myndbend’s Facebook Channel Integration for Hootsuite allows you to create Zendesk tickets from Facebook Page posts — right from your Hootsuite Facebook streams.
Hootsuite users can selectively create Zendesk tickets from the stream of Facebook Page posts
Zendesk agents can comment on tickets and their responses are automatically added to the Facebook post
Integrate multiple Facebook Pages with Zendesk
This integration requires the installation of the Myndbend Zendesk Hootsuite app.
Visit the Myndbend products page for more information.
To use the Facebook Channel Integration for Hootsuite, you'll need to install the app from Zendesk's App Marketplace.
The integration is added to your Channel Integrations page. Navigate to Channels > Channel Integrations, click "Add Account" and connect your Facebook account.