Easily track time spent on tickets with FreshBooks


The FreshBooks application enables your agents to track time while working on support tickets. Time entries are pushed into your FreshBooks account where you can keep track of how your time is being spent and bill your clients for your time.

FreshBooks is the number one solution in cloud accounting for small business owners. Join over 5 million people using FreshBooks to make billing painless. FreshBooks is completely free to try for the first 30 days.

To get started, create a FreshBooks account.

Easy to use

FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus, you can talk to a real, live person anytime you have a question,8am-8pm EST, Monday to Friday.

Work from anywhere

Hello cloud, goodbye desk. With FreshBooks, your accounting is accessible everywhere, on all your devices, and your data is backed up and secure.

Save time billing

FreshBooks is built for small business owners to get organized and get paid. You'll be tracking time, logging expenses and invoicing your clients in no time.

To get started, create a FreshBooks account, then sign in to your Zendesk account.

Getting your API token is easy! Just follow these steps in FreshBooks:

  1. Log in to your FreshBooks account.

  2. Click 'My Account'.

  3. Click 'FreshBooks API'.

  4. Copy your FreshBooks authentication token and API URL.

After you have your API token, sign in to Zendesk, then click the Admin icon in the sidebar. Select Apps > Browse, then find the Freshbooks app and click the tile. On the Freshbooks app page, click Install app in the upper-right corner. Enter the URL for your Freshbooks account, your Freshbooks API token, and a title, then click Install. From any ticket page, expand the Apps panel to find your Freshbooks app.

App Details

  • Author: FreshBooks
  • Support: Email
  • Version: 1.0
  • This is an app. It will install
    right into your Zendesk
    Support account.

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