Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The inContact CTI app is designed to seamlessly integrate the inContact Agent Console with Zendesk. This application will increase efficiency and ease-of-use for companies who use both of these services. As soon as an agent receives a call through inContact, the app searches the Zendesk database for the caller’s phone number or another metric (please contact us for customized searches). If a match is found it will open an existing ticket, create a new ticket, or display the user page depending on your chosen settings.
- Review and accept the End User License Agreement before proceeding.
- Install the inContact CTI App in Zendesk.
- Enter the API application data from inContact into the app’s settings.
- Go to Frontline Agent Console Website and register as a new admin.
- Follow the instructions in the user manual to complete the installation process.