Frontline Agent Console

Frontline Agent Console

Embedded inContact Agent Console Integrated with Zendesk

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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The inContact CTI app is designed to seamlessly integrate the inContact Agent Console with Zendesk. This application will increase efficiency and ease-of-use for companies who use both of these services. As soon as an agent receives a call through inContact, the app searches the Zendesk database for the caller’s phone number or another metric (please contact us for customized searches). If a match is found it will open an existing ticket, create a new ticket, or display the user page depending on your chosen settings.

  1. Review and accept the End User License Agreement before proceeding.
  2. Install the inContact CTI App in Zendesk.
  3. Enter the API application data from inContact into the app’s settings.
  4. Go to Frontline Agent Console Website and register as a new admin.
  5. Follow the instructions in the user manual to complete the installation process.

App Details

  • Author: Frontline Services Inc.
  • Support: Email / Website
  • Version: 1.0
  • This is an app. It will install
    right into your Zendesk
    Support account.

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