With Fulfil.IO for Zendesk, you can view realtime insights from your ERP within every ticket and contact.
Customer information including the net relationship value gives your team insights on the length of your relationship with the customer and how they should deal with the ticket.
The widget also displays realtime updates on recent orders and shipments to the customer. You can also jump straight to the order or the shipment from Zendesk. Commonly needed information like the tracking number of a shipment are readily displayed on the ticket itself.
Installation requires you to know your subdomain and an API key that provides access to sales and shipment data. Your subdomain is the first part of the URL you use to access your fulfil account. For example, if the url is "apple.fulfil.io", then the subdomain is "apple".
For instructions on how to fetch an API key please read https://support.fulfil.io/hc/en-us/articles/213488947-Creating-API-Tokens