Gain 360-degree insights about the people that submit tickets to your organization with FullContact Insights for Zendesk. The app displays in the Zendesk ticket sidebar, providing quick and easy access to personal and company information about the ticket's requester. Utilize these insights to enhance context and build personalized responses that improve engagement with your audience. With FullContact Insights for Zendesk you will be able to:
Gain deeper knowledge about the person you are corresponding with, including:
- Job Title and Company
- Social URLs
- Basic Demographic Data
View insights about the company of the person with whom you are corresponding, including:
- Contact information
FullContact is the most powerful fully-connected contact management platform for professionals and enterprises who need to master their contacts and be awesome with people. FullContact’s cross-platform suite of Apps and APIs enhance contacts with 360-degree insights, while keeping them organized, in-sync, up-to-date, and safe.
Make sure you have a FullContact account before getting started. Every FullContact account starts with 100 free profiles/month on the Free plan. To Install FullContact on Zendesk:
- Log into or sign up for a FullContact account.
- Find your API key on the FullContact dashboard.
- Copy it and enter it on the Zendesk app setup page.
- Click Install.
Start learning more about your customers with information right next to your tickets! This integration also works in the new Zendesk Chat window.