FullStory

Never ask for a screenshot again thanks to crystal-clear session replay.

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FullStory lets you watch a DVR-like playback of a user’s session on your website. Support teams get unique insight into what happened before, during, and after a user submitted a support ticket.

FullStory gives you the ability to:

  • Replay user sessions to understand what users were doing when they encountered an issue and how they’ve already tried to solve it.
  • Share a session replay link directly with your development team or create a ticket in JIRA (or another bug-tracking tool) in just a few clicks.
  • Browse previous sessions for a given user to gain more information about that user’s overall site experience.
  • Never ask your customer for a screenshot again!

App details

  • Author: FullStory
  • Price: Free
  • Support: Email / Website
  • Version: 1.3

This is an app. It will install right into your Zendesk Support account.

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