- Analyzes user behavior in your product so you can determine onboarding success, feature adoption and usability issues
- Develops personalized, in-product messaging that guides users through your product experience and increases feature adoption
- Builds real-time segments based on product adoption, demographics and company data
Gainsight PX in Zendesk
By installing the Gainsight PX extension in Zendesk, you allow your Support team members to quickly see relevant data regarding the current request.
By showing the activity of the user within the application relative to when the help request was filed, the support agent can have a detailed view of what actions were taken by the user leading up to the issue. Actions that are displayed include: page views, form submits, custom events, and features.
The attributes of the user for the current request will automatically be displayed. Contact information, number of visits, signup date and other key information that can help solve issues more quickly.
Gainsight PX Zendesk Installation
1. Create REST API key in Gainsight PX
Go to https://app.aptrinsic.com/settings/api-keys to create an API key to allow the Zendesk application to access your Gainsight PX data. Save the generated key, it will be used during the next step.
For details about creating this key, visit https://docs.aptrinsic.com/integrations/zendesk-integration