Geckoboard is an easy-to-use tool for building live KPI dashboards to display on screens around your office, making key Zendesk metrics visible to your team and easy for everyone to understand.
TV dashboards that make metrics visible
Unlike deep-dive business intelligence tools and reports, Geckoboard’s TV dashboards are a quick and easy way for support teams to see an up-to-the-minute snapshot of how they’re performing throughout the day.
With your most important metrics on the wall, the performance data your team needs is no longer buried in a browser tab, complicated visualizations or an unopened email. It becomes highly-visible and easy-to-understand, making it effortless for everyone to stay aware of what’s going on, keep focused on key goals and targets, and see the impact of their work instantly.
Quick and easy to use
Geckoboard integrates directly with your Zendesk account to make it effortless to build TV dashboards using live data from Zendesk Support and Zendesk Talk.
Visualize current customer satisfaction score, ticket and call volumes, response times and more in just a few clicks alongside metrics from over 60 other data sources, and tailor your dashboard to match what’s important to you and your team.
Once your dashboard is ready, Geckoboard makes it a breeze to connect to any large screen or TV running a web browser and manage which dashboards are shown, either individually or several in a loop.
Drive action to improve key metrics
The end result for teams is they have a clear, up-to-date view of their most important metrics, making it effortless to understand current performance and prioritize work that has the most impact.
- Build great-looking TV dashboards using live data from Zendesk Support and Zendesk Talk that boost the performance of your Customer Success team.
- Give visibility to important metrics like ticket volumes, reply time, resolution time, top ticket solvers, CSAT and more.
- Quickly build and edit dashboards using an intuitive interface that anyone can use.
- Easy-to-interpret visualizations make it effortless for teams to understand current performance in a glance.
- Effortlessly display your dashboard on a large screen or TV using a Chromebit, Chromebox or micro-PC (sold separately).
- Powerful Google Analytics integration to monitor Help Centre performance.
- Connect to over 60 other tools like Pingdom, New Relic and Twitter to add uptime metrics and social feeds to your dashboard to instantly pinpoint issues and speed up reaction times.
- Tailor the look and feel of your dashboards to match your company or team brand and keep your team engaged with their metrics.
- Cycle through several dashboards on one screen using Dashboard Loops .
Visit www.geckoboard.com/zendesk/ to try Geckoboard completely free for 30 days.
Geckoboard is software as a service (SaaS) so there's nothing to download or install. Simply visit Geckoboard to sign up and try Geckoboard completely free for 30 days.