Git-Zen Lite for Azure DevOps

Git-Zen Lite for Azure DevOps

Simple integration between Zendesk and Azure DevOps

Git-Zen Lite for Azure DevOps

Git-Zen Lite is the FREE version of the simple yet powerful Git-Zen integration application for Zendesk. Git-Zen coordinates your Zendesk tickets with your Azure DevOps commits. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which files needed to be changed to correct the issue right next to the ticket. Git-Zen makes it easy to look at past tickets and see exactly what code was changed to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff.

Easy to Use

To associate an Azure DevOps commit, all you have to do is include the Zendesk ticket number in the comment of the commit, prefaced by "gz#":

this is a comment for gz#12345


See a list of related files and commits right next to the ticket. Click on a commit link to view the commit in Azure DevOps.


Multiple tickets can be referenced in the same commit comment. Multiple repositories can be referenced; so if a change was required to both your database schema and your web application, all of the changes will be listed together.


Use the LITE version for free, or enjoy the full feature set for less than $20 a month (cost is per Zendesk domain account; Git-Zen offers an unlimited number of users with each account).


Git-Zen Lite includes the following features:

  • Reference ticket from an Azure DevOps commit
  • View files affected by a referenced commit
  • Unlimited ticket references
  • Unlimited users
  • File and commit lists limited to 5 items each

The full version of Git-Zen (available from the Zendesk Marketplace) includes all of the features of the Git-Zen Lite version, but also includes the following features:

  • Create a new Azure DevOps work item directly from Zendesk
  • Link multiple existing work item to a ticket
  • Customize which Git-Zen sections are viewable by your agents
  • Unlimited file, commit, and issue lists
  • Full product support

Git-Zen demo

for more information, please visit our website at

Git-Zen for Azure DevOps Installation and Usage

How to Install Git-Zen

  1. Install the Git-Zen app from the Zendesk marketplace
  2. Open any ticket
  3. Locate Git-Zen in the "Apps" sidebar
  4. Click "Authorize"
  5. "Allow" Zendesk access
  6. "Accept" Azure DevOps access
  7. Refresh entire Zendesk browser window

IMPORTANT: You MUST refresh the entire browser window that is currently running Zendesk; do not click simply click the "reload all apps" button, as this will re-start the authorization process

How to use Git-Zen for Azure DevOps

To associate a Azure DevOps commit or work item, all you have to do is include the Zendesk ticket number in a Azure DevOps commit comment or for Azure DevOps work item description, prefaced by "gz#"; in the below example, the Zendesk ticket number is 12345:

this is a comment for gz#12345

You may add more than one ticket number in the same commit (or work item) comment; both tickets will have the commit (or work item) added to it in Git-Zen.

gz#12345 and gz#67890 were affected by this commit

You may add commits from different repositories to the same ticket; this is especially useful when a solution to a ticket is spread across multiple projects, such as a when a change is required to both a database schema and a web application in order to solve an work item.

For more detailed installation instructions, please visit our website.

App Details

  • Author: Acenerate LLC
  • Price: Free
  • Support: Email / Website
  • Version:1.1.0
  • This is an app. It will install right into your Zendesk Support account.

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