GoToConnect Integration

Receive your GoToConnect calls from within Zendesk

App ScreenshotApp ScreenshotApp Screenshot

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

GoToConnect Hosted VoIP is the easiest and most affordable option for your business phone system. GoToConnect’s cloud VoIP service helps thousands of organizations simplify how they manage their phone and conferencing setup.

Assist your agents and dazzle your customers by providing context to every interaction with Zendesk and GoToConnect. With our Zendesk integration your team will be equipped to personalize your customer's service experience, and take your sales team to the next-level. As calls come in from customers and potential customers GoToConnect will streamline your workflow by:

  • Providing call notifications for incoming calls
  • Giving context by populating the customer's or lead's Zendesk record
  • Having the ability to create notes and schedule follow-ups
  • Providing call logs to track agent performance and lead conversion through Zendesk reports and dashboards
  • Avoid escalating calls by allowing your team access to real-time help through the onboard chat feature

Zendesk, together with GoToConnect, will inspire confidence with your customers by providing your team with the information they need to win.

App details

  • Author: LogMeIn
  • Price: Free
  • Support: Email / Website
  • Version: 1.0

This is an app. It will install right into your Zendesk Support account.

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