Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
GoToConnect Hosted VoIP is the easiest and most affordable option for your business phone system. GoToConnect’s cloud VoIP service helps thousands of organizations simplify how they manage their phone and conferencing setup.
Assist your agents and dazzle your customers by providing context to every interaction with Zendesk and GoToConnect. With our Zendesk integration your team will be equipped to personalize your customer's service experience, and take your sales team to the next-level. As calls come in from customers and potential customers GoToConnect will streamline your workflow by:
- Providing call notifications for incoming calls
- Giving context by populating the customer's or lead's Zendesk record
- Having the ability to create notes and schedule follow-ups
- Providing call logs to track agent performance and lead conversion through Zendesk reports and dashboards
- Avoid escalating calls by allowing your team access to real-time help through the onboard chat feature
Zendesk, together with GoToConnect, will inspire confidence with your customers by providing your team with the information they need to win.
- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the GoToConnect app and click the tile.
- On the GoToConnect app page, click Install in the upper-right corner. Select the URL of your Zendesk domain, then click the Install button.
- Navigate back to your Zendesk homepage. The GoToConnect app icon is displayed at the top right corner.
- Click the GoToConnect app icon to open the GoToConnect app.
- Click the Sign In button, then log in with your GoToConnect credential in the login dialog.
- After logging in successfully the login dialog will disappear and your GoToConnect app is ready to use.