Harvestr is a product management software that helps you leverage customer feedback and data from Zendesk to build customer-centric products.
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This seamless integration between Zendesk and Harvestr helps you leverage tickets that contain valuable customer feedback to continuously improve your product according to your customers’ needs. Collaboration between support and product teams becomes effortless, making your customers happier with your product while decreasing workload for support agents.
Combining the power of Zendesk and Harvestr enables support and product teams to:
Build customer-centric products
With this integration, agents can escalate Zendesk tickets that contain valuable customer feedback to Harvestr, with a simple click. These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience.
Give support agents visibility on the product roadmap
The Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface.
Close the loop with customers
In Harvestr, customers are automatically linked to the features they are interested in. When a feature is shipped, you can easily close the feedback loop with related customers and deliver an unforgettable product and service experience.
In order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, a Harvestr account and a Harvestr API key.
- Install the Harvestr app in Zendesk Support using a Zendesk admin account.
- Get your Harvestr API key from your Harvestr integrations settings. Jump to the Harvestr app settings in Zendesk (Admin - Apps - Manage - Harvestr - App configuration) and enter your Harvestr API key into the corresponding token field.
- Go back to your Zendesk integration settings in Harvestr and enter your Zendesk support base url. Finally, authorize Harvestr to connect to your Zendesk account.
That's it ! Your support team can now push tickets from Zendesk to Harvestr by clicking on the 'Send to Harvestr' button in the apps sidebar. You will then get live updates in Zendesk about how the ticket is managed in Harvestr.