Converts error screenshots into searchable text as a private note with one click. is a family company specializing in image processing and data aggregation. We created this app to help support agents find related tickets fast. It converts screenshots and images into searchable text with one click inside a ticket as a private note. Uses optical character recognition (OCR) to help you type up searchable error messages in tickets quickly. At the moment, version 1.0 is just for images that are in the comments (in-line or attachments). Externally hosted images or PDF files are ignored unless you first paste the image from the PDF file into a private comment.

Simply click to add it then go to your manage apps page to install. Go to Admin > Settings > Tickets > Attachments > Uncheck Require authentication to download. The app will appear in your ticket app menu and you can select the number of images to see from the drop down menu in the app.

App Details

  • Author: OCRly
  • Price: Free 14-day trial, then $5.00 per month
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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