Inditel Telephony App allows your agents to make calls from within Zendesk & improvises Agent’s productivity and provides you with CTI (Computer Telephony Integration) records within Zendesk for tracking, monitoring, auditing and training purposes. This App is completely free for Zendesk Users.
-Click to call.
-You can operate telephony features from within Zendesk.
-Helps in improving Agent productivity.
-Call Logs within Zendesk helps in tracking, monitoring & auditing and for training purposes.
Following are the steps for installation of Inditel Telephony App
Download the Inditel Android App on your agent's Android phone from this link: http://inditel.cloud/download/Inditel-v2.apk
Post installating Inditel App from Zendesk Marketplace, fill the one time installation form and ensure you check 'I confirm that I have downloaded Inditel Android App on my Agent's phone'.
Navigate to settings in Inditel Android App, click on Enable Call API,
Under the same setting, you will find agent's email address, put your agent's Zendesk Login Email Address in it. This way the Android App gets linked to the respective Agent Login