Instagram channel integration for Zendesk - made by helphouse.io
The Instagram Channel lets you connect your Instagram account to your Zendesk Support and makes it possible for you to receive and reply to all comments on your Instagram posts. Posts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach your audience on Instagram without leaving Zendesk Support - you can even see your Instagram posts image.
To illustrate how the Instagram channel integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below.
Reply to comments on Instagram from Zendesk
Get comments in as a ticket or tickets and reply directly from Zendesk Support. Your agents are able to choose from the following options.
Generate a ticket for each comment
Would you like to respond to each comment on your post?
You’ll be able to choose to create a ticket per each comment on your Instagram posts. With this option, the replies from Zendesk Support will then be shown as inlined replies on Instagram.
Get all comments under one ticket
This option gives you an ability to manage all comments under a single ticket. Meaning, each time you create a post on Instagram, a ticket is going to be automatically created and then the ticket will automatically be updated when there is a new comment on the post on Instagram.
Try the Instagram Channel for Zendesk for 14 days free of charge and without any obligations. If you don’t like it, you can just uninstall the app within the trial period and you won’t be charged.
We want to make sure you’re completely satisfied and just as happy with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.
Made by helphouse.io - Zendesk Premier Solution Provider
This app is made by helphouse.io. We’re a 360* Zendesk consulting house and the only Zendesk Premier Solution Provider in Scandinavia. We’re experts in Zendesk and besides creating apps for Zendesk Marketplace, we also help companies implementing and optimizing Zendesk. We’ve already helped dozens of companies saving time and money doing just that. Feel free to reach out to us for a quote.
The Instagram Channel requires your Instagram account to be an Instagram for Business account, connected to your Facebook company page.
- Install the Instagram Channel from Marketplace
- Go to 'Channel integrations' in you Zendesk settings
- Add account
- Sign in to your Instagram with Facebook login
- Choose the account you want to connect
- That's it!
Visit our installation guide for a full guide and screen caps.
The Instagram Channel does not support Instagram Direct Messages, due to technical limitations, only public comments on Instagram posts.