This app will allow agents working on support tickets to collaborate with their Slack team by sending them messages on different Slack channels as and when required. The Slack team also can send messages to Zendesk as internal notes without leaving their Slack chat.
This is a Lite version of the App which will allow only around 20 messages to be sent per month. The Pro version is coming soon with no limit on the number of messages sent.
- Send custom messages along with last internal note & public reply to your Slack team members as and when required through the App.
- Reply to Zendesk tickets without leaving Slack.
- Two way notification from Zendesk to Slack and Vice Versa.
- 2 minute Setup installation.
- Click Install to add the app.
- Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Slack App.
- Click on the Add to Slack button in the app which will take you to setup page for authentication.
- Provide permissions to allow IntegrateCloud and click Allow button.
- Enter your Zendesk Credentials and you will see the message app is setup successfully.
- Take an existing Zendesk ticket and you will see the app to send messages to your Slack. The Pro version is coming soon with no limit on the number of messages sent.