Azure DevOps (VSTS) Integration App by IntegrateCloud, allows the users to create Azure DevOps (VSTS) work items right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Azure DevOps (VSTS) work items. In addition, it allows Agents to notify the Azure DevOps (VSTS) team, by sending comments inside Zendesk Support.
We also support customization based on customer request and tailored to your needs! We bring Azure DevOps (VSTS) closer to your business model!
The App has 5 buttons, 'New Work Item', 'Link Issue', 'Link to Work Item', 'Notify' & 'Show Item Comments'.
-New Work Item: When clicked on the New Work Item tab, select the type of work item you want to create Bug, Epic, Feature, Task, User Story etc. Based on the selection it will load all the Azure DevOps (VSTS) fields. The User can make the selection and click on Create button which would create work item in Azure DevOps (VSTS) and then display the corresponding Azure DevOps (VSTS) work item Id in the App.
-Link to Work Item: This tab allows you to link an existing Zendesk Ticket. It can be linked to one work item in Azure DevOps (VSTS) .
-Notify: This tab allows the user to send notifications to the Azure DevOps (VSTS) team which would show up as comments in Azure DevOps (VSTS) .
-Show Item Comments: This tab shows you all the linked Azure DevOps (VSTS) work item comments log to current Zendesk ticket.
- Click Install to add the app.
- Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud Azure DevOps (VSTS) App. 3.Enter your Zendesk Credentials and click save.
- In the next screen, provide a token key that you previously created, inside your Azure DevOps (VSTS), along with your Azure DevOps (VSTS) account username and press login.
- Take an existing Zendesk ticket and you will see the app to start creating workitems to your Azure DevOps (VSTS) account.