Your recorded calls in Zendesk Talk transcribed by Intelligent Voice, with smart redaction of payment card data so your organisation can be compliant with PCI DSS.
1 month FREE trial with coupon code FIRSTMONTHFREE
- All call recordings in Zendesk Support tickets will have a English basic transcript attached.
- Intelligent Voice detects and redacts credit card information in both the audio file and the transcript.
- Find words and phrases inside your call recordings using Zendesk search.
- Transcript text available for Triggers and other Zendesk Apps
Premium features coming soon:
- SmartTranscript makes it easy and fast to review your call recordings by linking the playback to the transcript and showing key topics at a glance
- Automated model building: Automatically improve the quality of your transcripts based on the content of your other tickets – Let the system find new names, phrases and product names to improve your transcription quality
- “Hyperphonic matching”: Extend your ability to create triggers on key words and phrases to include alternative words and soundalike phrases
- Speaker ID: Identify who is calling, just by the sound of their voice. Ideal for tracking down serial fraudsters
- Automated Language Switching: Expand your transcription capabilities to include other languages such as Spanish, Portuguese, French and Japanese.