Intelligent Voice PCI Redaction

Intelligent Voice PCI Redaction

Transcribe call recordings and securely redact payment card data

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$5.00 per agent, per month

Your recorded calls in Zendesk Talk transcribed by Intelligent Voice, with smart redaction of payment card data so your organisation can be compliant with PCI DSS.

1 month FREE trial with coupon code FIRSTMONTHFREE

Features:

  • All call recordings in Zendesk Support tickets will have a English basic transcript attached.
  • Intelligent Voice detects and redacts credit card information in both the audio file and the transcript.
  • Find words and phrases inside your call recordings using Zendesk search.
  • Transcript text available for Triggers and other Zendesk Apps

Premium features coming soon:

  • SmartTranscript makes it easy and fast to review your call recordings by linking the playback to the transcript and showing key topics at a glance
  • Automated model building: Automatically improve the quality of your transcripts based on the content of your other tickets – Let the system find new names, phrases and product names to improve your transcription quality
  • “Hyperphonic matching”: Extend your ability to create triggers on key words and phrases to include alternative words and soundalike phrases
  • Speaker ID: Identify who is calling, just by the sound of their voice. Ideal for tracking down serial fraudsters
  • Automated Language Switching: Expand your transcription capabilities to include other languages such as Spanish, Portuguese, French and Japanese.

To use this application you must create a new API token and register it at https://www.intelligentvoice.com/register/

You will need to enter your subdomain, API token and email address.

Follow this Zendesk guide to generate a new API token: Generating a new API token

App Details

  • Author: Intelligent Voice
  • Support: Email / Website
  • Version: 2.9
  • This is an app. It will install
    right into your Zendesk
    Support account.

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