Intermedia Unite

Integrate your Intermedia Unite business phone system with Zendesk

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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Intermedia Unite™ is a full-featured UCaaS solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform.

Seamlessly integrate key functionalities of Intermedia Unite into Zendesk to increase employee productivity and deliver a more personalized experience.

Features:
  • Integrated calling: Easily place calls using Intermedia Unite directly within Zendesk.
  • Screen Pops: Pull up existing customer tickets on incoming calls.
  • Advanced ticketing: Quickly create support tickets for existing customers.
  • Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both Unite and Contact Center Pro or Elite. #####Benefits:
  • Increase productivity: Embed Intermedia Unite into everyday business applications to automate business workflows and maximize employee efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Saves agents time from switching between applications.
  • Easy to use: Intermedia Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.

App details

  • Author: Intermedia
  • Price: Free
  • Support: Email / Website
  • Version: 1.0

This is an app. It will install right into your Zendesk Support account.

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