Internal Note

Simultaneous create an internal and public note, even within a Macro

App ScreenshotApp ScreenshotApp Screenshot

Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event

Key Features

  • Submit an internal note within the app, so without submitting the whole ticket
  • Submit an internal note and a public comment simultaneous when submitting a ticket
  • Incorporate an internal note and public comment into a Macro
  • Post an internal note as a Sunshine Event (also available in Macros)

Use Cases

  • Workflow automation (with Macros)
  • Quick note updates
  • Workflow optimization
  • Custom Sunshine Events to be included in your process

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.

App details

This is an app. It will install right into your Zendesk Support account.

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