Internal Note

Internal Note

Simultaneous create an internal and public note, even within a Macro


Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event

Key Features

  • Submit an internal note within the app, so without submitting the whole ticket
  • Submit an internal note and a public comment simultaneous when submitting a ticket
  • Incorporate an internal note and public comment into a Macro
  • Post an internal note as a Sunshine Event (also available in Macros)

Use Cases

  • Workflow automation (with Macros)
  • Quick note updates
  • Workflow optimization
  • Custom Sunshine Events to be included in your process

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

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Configuration of this Zendesk App is a simple process.

  • Install the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.

How to create a Macro with both internal note and public comment, or Sunshine Event

There are three ways/flavors on how to implement Internal Notes in Macros:

  • Include a regular internal note beside a public comment use: {internal-note}Text{/internal-note}
  • To include a Sunshine Event use: {internal-note event="true"}Text{/internal-note}, will append the ‘Text’ to the current note in the app text field. Also, it will turn on the Sunshine Event switch.
  • With the following using the internal note is being cleared and replaced, use it as followed: {internal-note replace="true"}New note{/internal-note} will replace the current internal note.

Are you having trouble with getting the most out of this app or your workflows?

As a Zendesk Master Partner, we can help you get the most out of your Zendesk Workflows. Check our helpcenter with articles regarding this app or get in touch with us if you need help.

App Details

  • Author: pluscloud
  • Price: $1.00 per agent, per month
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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