Cloud Contact Centre CTI Adaptor for Zendesk

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Bring the power of ipSCAPE into your Zendesk environment

ipSCAPE is an Australian enterprise-grade Cloud Contact Centre solution. Our Software as a Service is developed to be scalable, easy to use, enabling you and your team to develop a legendary customer experience strategy.

Some of our key features

  • Inbound calls, advanced IVR and queuing strategy
  • Outbound dialler (manual, preview, predictive)
  • Scripting engine
  • Email and chat channels
  • Call recordings and agent monitoring
  • Quality module
  • Speech analytics
  • Open APIs
  • Business Intelligence and live reporting

The ipSCAPE Contact Centre adaptor for Zendesk will enable:

  • Identification of incoming phone numbers (screen pop)
  • Searching and opening of existing records on phone matching
  • Advanced field mapping for creating and updating records (call recordings, call duration, call transcript…)
  • IVR mapping with conditional labelling for astonishing visual cues

For any further enquiries or a demo request, please get in touch with us at https://www.ipscape.com.au/contact.

If you already have access to ipSCAPE, please visit our Help Centre for details on the installation.

If you don't have yet, please contact us at www.ipscape.com.au/contact.

We will get in touch with you to discuss your project.

App Details

  • Author: ipSCAPE
  • Price: Free
  • Support: Email / Website
  • Version:6.6.0
  • This is an app. It will install right into your Zendesk Support account.

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