Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Bring the power of ipSCAPE into your Zendesk environment
ipSCAPE is an Australian enterprise-grade Cloud Contact Centre solution. Our Software as a Service is developed to be scalable, easy to use, enabling you and your team to develop a legendary customer experience strategy.
Some of our key features
- Inbound calls, advanced IVR and queuing strategy
- Outbound dialler (manual, preview, predictive)
- Scripting engine
- Email and chat channels
- Call recordings and agent monitoring
- Quality module
- Speech analytics
- Open APIs
- Business Intelligence and live reporting
The ipSCAPE Contact Centre adaptor for Zendesk will enable:
- Identification of incoming phone numbers (screen pop)
- Searching and opening of existing records on phone matching
- Advanced field mapping for creating and updating records (call recordings, call duration, call transcript…)
- IVR mapping with conditional labelling for astonishing visual cues
For any further enquiries or a demo request, please get in touch with us at https://www.ipscape.com.au/contact.