Jatana

Jatana

Automate Repetitive Tasks like Macro Suggestion, Ticket Replies, Ticket Categorisation & More

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*Are you looking at ways to automate repetitive, boring and low added value tasks?

Do you want to free up agent's time to better focus on your customers?*

Jatana is what you want and what you need

At Jatana, we are bringing Artificial Intelligence at the fingertips of every customer support team in the world.

Why? Because every customer support team has the need to automate repetitive tasks, so to invest more time in what really matters: talking to customers.

With Jatana, you can power up your Zendesk account by having an Artificial Intelligence that can:

  • Suggest the best macro: save up to 40% in answering time

  • Send automatic replies: answering time is a few seconds and you save $4 per ticket

  • Automate case categorization and routing: automate repetitive tasks!

  • Connect to 3rd party systems via API: automate processes involving Magento, Shopify, your CRM and more

The reason why Jatana is a ground-breaking offer is that you can build your own AI engines directly from our dashboard.

No big setup fee or processes, you can get started in minutes

Would you like to see Jatana in action? Schedule a live demo today by clicking HERE

Jatana is your secret weapon to create the most valuable customer experiences and it is used by major corporations like Dansk Supermarked, hyper-growth startups like HappyFresh and by small companies too.

#macro - #automation - #AI - #savetime - #savemoney - #deliverbetterCX

Custom implementations

For big enterprises or companies looking for custom implementations, we and our Zendesk Partners have you covered.

Email us at getstarted@jatana.ai for further questions.

Would you like to see Jatana in action? Schedule a live demo today by clicking HERE

Benefits of using Jatana

These are the benefits you experience from the first day of using Jatana:

  • Boost productivity up to 35%: Suggested macros reduce First Reply Time (FRT) up to one minute.

  • Reduce Average Handling Time (AHT) up to 40%: Thanks to automatic triaging, automatic replies and suggested macros.

  • Increase customer satisfaction (CSAT): Customers value fast replies from support agents!

  • Reduce employee turnover: Support agents are more motivated to interact and provide value to customers.

  • Improved onboarding of new agents: Jatana improves up-start times of agents in contact centers.

  • Privacy by design: Personal data is never accessed nor used by Jatana and of course, we are GDPR compliant.

  • Hassle-free integration: You won’t need to involve your IT team to have Jatana up and running.

Would you like to see Jatana in action? Schedule a live demo today by clicking HERE

How to get started?

  1. Install the app and create an account on our website at jatana.ai

  2. Train the AI

  3. Enjoy!

App Details

  • Author: Jatana
  • Support: Email / Website
  • Version:1.7.5
  • This is an app. It will install right into your Zendesk Support account.

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