JotForm

JotForm

Turn JotForm submissions into Zendesk support tickets

JotForm is a free online form builder that lets you create and share powerful forms without any coding. With a simple drag-and-drop interface that offers advanced customization options, it will only take a few minutes to make your form look and work exactly how you want it to!

Whether you’re processing support tickets, order requests, or responding to customer feedback, do it seamlessly with Zendesk’s JotForm integration. Simply embed a custom contact form, feedback form, or lead gen form in your website to instantly receive responses online. Then when you receive a new submission, it will automatically be sent to Zendesk as a new support ticket — ready to be tackled by your team. Sign up for a free account with JotForm.

JotForm is a free online form builder that lets you create and share powerful forms without any coding. Build your form from scratch or choose from 10,000+ free templates — then customize it to match your needs, integrate it with your favorite apps, and embed it in your website to start accepting submissions, payments, files, and more! Not a JotForm user yet? Sign up for free to start collecting data faster.

Getting Started:

  1. Sign into your JotForm account.

  2. Design a new custom form from scratch with our drag-and-drop Form Builder, or select one of our 10,000+ templates.

  3. Go to the Settings tab in the top navigation panel, and then select Integrations on the left side of the page.

  4. Select the Zendesk App, enter your Zendesk subdomain, and click Authenticate. You will then be prompted to log into your Zendesk account.

  5. Once your Zendesk account has been authenticated, you can match your form fields to your Zendesk fields.

  6. The form fields Name, Email, Subject, and Description are required in order to generate a support ticket.

  7. Map additional form fields to custom ticket fields, select a group, and add any tags.

  8. If a form contains an upload field, this file can be attached directly to the support ticket.

  9. Click the Save button to complete the integration.

That's it! When your form receives a new submission, it will automatically be sent to Zendesk as a new support ticket.

You can find the detailed guide here.

App Details

Reviews
Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.