Kaizo

Kaizo

Improve operational efficiency. Boost team performance. Increase agent retention

(24)

The Kaizo platform transforms your team’s performance metrics into powerful insights. It enables you to effectively guide your agents towards improving their skills, self-managing their goals and delivering better service. The platform provides the tools to upgrade operational workflow and efficiently scale your team. Kaizo empowers teams to use their time and resources more efficiently, providing a more productive and engaging digital work environment for everyone.

  • Increase operational efficiency and boost agent productivity with personal goal-setting

  • Empower agents to improve their output speed, quality and productivity with gamified weekly skill challenges

  • Ditch your spreadsheets and save time on analyzing metrics with real-time overviews of your team’s performance

  • Boost engagement and employee retention as your agents level-up their ninja avatars with the in-game experience

  • Monitor and analyze your team’s performance with agent scorecard - 50+ real-time metrics & QA

  • Start using right away without leaving Zendesk

Coming soon:

  • Align agent goals with company KPI’s and track your team’s progress towards each target with KPI lab

KPI Lab

For more info please visit our website

Click the Install button to get started. Once the app is installed you will find Kaizo in your Zendesk menu bar on the left side, ready to go!

For more information please visit our help center.

App Details

  • Author: Ticketless.ai
  • Price: Free
  • Support: Email / Website
  • Version:1.5
  • This is an app. It will install right into your Zendesk Support account.

Reviews
Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.