Powered by gamification & AI, Kaizo transforms performance management for customer support teams. We empower teams to boost productivity and improve service quality in every aspect of customer support. Kaizo makes understanding team performance easy, allowing you to zero in on areas most important to improving team efficiency, all from within Zendesk.
Kaizo provides a suite of easy to use tools to optimize your performance management, including:
We’ve built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs. Kaizo is fully integrated into Zendesk, providing all the features a customer support manager needs in one easy to use platform.
Evaluate your team’s progress and boost service quality
Empower your agents to improve their skills and pilot their own development
Elevate your team's engagement, even while working remotely
“Before Kaizo, I spent 3-4 hours, going through agents metrics, putting them into spreadsheets and comparing them each day” - Rohit Salian – Team Lead & QA Expert at Truecaller
”We increased our output by 30% in just a few months and since using the in-game points as a benchmark, we have cut our first reply time by 50% and our customers have thanked us for it.” - Dani Healy – Customer Happiness Manager at Credit Repair Cloud
“We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month” - Melanie Lange, Head of Customer Communications Operations Excellence at Marley Spoon
“Agent personal goal-setting saves me 3-5 hours a week on metric analysis and planning. Both parties come into 1:1 meetings informed and educated on where to improve” - Ingmar Lodewijk, Quality Officer at NMBRS
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