The Knowledge Share app enables your agents to search and link public articles from an external Help Center. Your agent can leverage the knowledge of your business partner or vendor who is also using Zendesk without leaving the ticket. The app supports all public available articles in the external Help Center.
- Search all public available articles in an external Help Center from your business partner or vendor without leaving the ticket
- Insert links to relevant Help Center articles in ticket comments based on knowledge in an external Help Center
With more than 150.000 businesses worldwide using Zendesk the chance is very big your business partner or vendor is also using Zendesk. Building a knowledge base with all knowledge of your business partner could be very time consuming and maintaning it is even more worse. With the Knowledge Share app your agent directly searches in the knowledge from for an example Zendesk itself. It also can be very helpful for organisations who are using Zendesk Support on multiple instances and need access to the knowledge on another instance.
Examples of popular external knowledge bases
- Zendesk: support.zendesk.com
- Slack: slack.zendesk.com
- Squarespace: squarespace.zendesk.com
- Vimeo: vimeo.zendesk.com
Note only publicly available articles are available in the Knowledge Share app.
The first week is on us! After installing your free 7 days trial will start so you can tryout this application without any worries.
Are you looking for ways to further optimise your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organisations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.
Configuration of this Zendesk App is a simple proces.
- Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.
- Enter the Domains of the external Help Center
- When in an article in the bottom of the comment field you'll find the Knowledge Share app which will automaticly search based on the Ticket Title.
Are you having trouble with getting the most out of your workflows?
As a Premier Solution Provider we can help you get the most out of your Zendesk Workflows. Get in touch with us if you need help.