Empower agents to answer customer's queries using Knowmax KM within Zendesk

Knowmax is a leading Customer Engagement and Self-Service Platform. With solutions deployed in over 20 countries, we empower brands to achieve their Digital Transformation & Omni-Channel Initiatives.

Knowmax is a Do It Yourself (DIY) platform, empowering CX & Training Heads to create, curate and distribute knowledge across assisted and digital touchpoints.

Compete successfully in customer experience initiatives by breaking down the departmental silos.

Integrating Knowmax with Zendesk allows agents to answer complex calls using guided workflows in a decision tree format within the CRM. Resolutions provided can be easily pasted in CRM by clicking a button which saves time on post-call documentation and also eliminates any chance of wrong documentation.

Knowmax Consists of the following components:

  1. Decision Trees

  2. Dynamic FAQs & Articles (Knowledge Base)

  3. Picture Guides

  4. Learning & Quiz Management

Core Benefits Delivered:

  1. Zero Documentation Error by Agents

  2. Save Time on Post Call Documentation

  3. Centralised Repository of Knowledge

This integration scenario unveils that knowledge management is simpler to utilize even with external apps. Mobilize knowledge sharing capabilities across organization with collaborative culture of digital tools and Knowmax has got you all covered.

Please follow below instructions to setup Knowmax within Zendesk.

  • Open URL<your-domain> in a web browser.

  • Login with provided credentials.

  • Click the Admin button on the top right corner (Privileged users will be able to see this option).

  • Go to the profile section and click on company settings.

  • Click the install button to install the app.

  • A pop-up box will appear on screen where you will get the integration key.

  • Click on generate token button to see your integration key and copy it.

  • For domain use

  • Use the copied integration key and the domain for installing the app in Zendesk.

App Details

  • Author: Kochar Tech
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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