Konnect Insights

Konnect Insights

Konnect Insights is a powerful social listening and analytics tool for Zendesk

Konnect Insights is a social listening and analytics platform that gives you data from social platforms and web. Data is fetched based on keywords and social profiles. Get the power of social Listening in Zendesk with this integration.

Setting Up Zendesk Integration

  1. To setup this integration, first login to your Konnect Insights account
  2. Navigate to the ‘Settings’ menu at the top of the page
  3. Press on ‘Add Integration’ button to add Zendesk integration
  4. Locate ‘Zendesk’ and click the button ‘Connect with Zendesk’ button
  5. Head over to Zendesk and login to your account
  6. Click the ‘Allow’ button
  7. Zendesk account added successfully
  8. Now select the ticket you want to send through and hit Send to CRM
  9. Select account to send through and hit Send
  10. The ticket will be visible in your Zendesk tickets!

If you need any further assistance, don’t hesitate to contact us at support@konnectinsights.com with any questions.

App Details

  • Author: Konnect Insights
  • Price: Free
  • Support: Email / Website
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