KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels.
Integrating KMS Lighthouse with Zendesk improves the agent’s communication with the customer by making it easy for the agent to search in Lighthouse and find answers to questions. You never have to leave Zendesk or switch browser tabs. This app will allow you to use Lighthouse inside Zendesk. Agents can use their Lighthouse Public API Keys and integrate Lighthouse to their Zendesk.
The app widget will be available in the following pages:
- Ticket Page
- User Page
- Organization Page
- Left side Navigation bar
- Find your KMS Lighthouse secret key and domain name of your KMS Lighthouse from the Lighthouse portal. Refer your KMS Lighthouse product documentation to set the secret key or contact Lighthouse support. The domain name will be your installation URL. For example, yourcompany.lighthouse-cloud.com.
- Enter it in the prompted field in Zendesk during installation.