LiveChat is a cloud-based customer service software with live support, ticketing system and web analytics capabilities -- it can be used to manage communications and interactions with your customers. Easy to operate and customize, LiveChat reduces the number of customer emails and calls, helping increase customer satisfaction and sales.
With LiveChat you can customize your chat window theme, efficiently manage chat traffic through smart routing, send automatic and personal greetings, and more.
Integrate LiveChat with Zendesk to push chat transcripts and support emails into Zendesk. That keeps all your customer insights collected together, extending your customer service capability to manage customer requests.
Find our more about the integration and sign up for a free trial at livechatinc.com.
Zendesk integration tutorial
Combine your live chat with Zendesk to further enhance its support capabilities.
This integration will make the following possible:
- Creating tickets on the fly during a chat with a visitor
- Creating tickets from archived chats
- Forwarding offline messages as tickets to Zendesk
- Tracking your Zendesk visitors and placing live chat button on your support pages
- Displaying visitor data based on the information gathered in Zendesk
Activating Zendesk integration
To enable the integration, see detailed instructions here