Macros underutilization is the main productivity killer in Zendesk. With optimized macros usage you can increase your CS productivity by up to 30% – and drive CSAT and sales growth as a result.
With Macros Reporting by Pythia you get the most comprehensive and detailed analytics on how macros are used across your Zendesk brands, groups, agents and ticket forms.
Enjoy free 14-day trial to evaluate Pythia's value for your team.
- Analyze global macros usage trends to understand productivity patterns and CSAT dependencies
- Track usage per macro level to keep knowledge assets up to date (i.e. deactivate outdated macros)
- View individual macros usage by agents to close knowledge gaps
See more details here: https://pythia.cc/products/report.
To install the Macros Reporting by Pythia app in your Zendesk Support, please follow these steps:
- Install the app.
- Add your Zendesk credentials (or add your existing Pythia API token if you already have another Pythia app installed).
- Contact us through the widget below to start your free 14-day trial.
For further assistance, please contact us via email@example.com or the widget on https://pythia.cc/.