MaestroQA is Zendesk quality assurance and monitoring software. The lite version is free and contains basic functionality while the upgraded MaestroQA Dashboard starts at $19 per agent.
- Improve customer satisfaction, NPS, CES
- When scaling or outsourcing, maintain consistent service
- Create a quality score KPI for agents
- Drive employee learning and development
Here's what people are saying
During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%.
MaestroQA has completely changed how we think about grading quality interactions. . . . This tool really is amazing and they truly provide a beautiful customer experience for their clients.
See more reviews from our customers below or checkout our case study with Harry's Razor.
Sign up for a Free Trial or Demo of the full dashboard, or install the Lite version here in Zendesk today!
- Click Install in the Marketplace
- Open a ticket in Zendesk and find MaestroQA on the right sidebar.
- Click QA Ticket to start training and giving feedback to your representatives.
Install today to monitor performance, control quality, manage customer loyalty, and improve customer satisfaction, NPS, CES!
For additional help contact us at firstname.lastname@example.org or through our in-app chat.