Mailchimp Campaign

Mailchimp Campaign

Send email campaigns directly from Zendesk Support using Mailchimp.

Note: This app requires that customer lists be enabled in your Zendesk Support account.

Send email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.

Anticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:

  • Start a new email campaign by selecting an existing Mailchimp email template or creating a new one
  • Select a list of customers from Zendesk Support to email

Also, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.

How Mailchimp works:

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

The ability to send Mailchimp email campaigns from Zendesk Support is available to Mailchimp customers by following the simple instructions below.

If you are not a Mailchimp customer, please go to to sign up first.

Note: This app requires that customer lists be enabled in your Zendesk Support account.

Getting Started:

To install the Mailchimp Campaign app:

  1. On the installation page, click Log in with Mailchimp Campaign, then follow the on-screen instructions to authenticate using OAuth with Mailchimp.
  2. After you authenticate, click Install.
  3. When the installation is complete, refresh your Zendesk Support account to see the Mailchimp icon in the navigation bar.

App Details

  • Author: Zendesk
  • Price: Free
  • Support: Email
  • Version:2.0.5
  • This is an app. It will install right into your Zendesk Support account.

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