Mindsay

Mindsay

AI-powered customer care through conversations - agent handover by chat & ticket

Mindsay helps companies to provide 1-to-1 care at scale by automating complex processes through conversations. Our AI-powered Saas solution enables companies to reduce their customer support costs while improving the quality of service.
Implement fast and iterate easilyOur chatbots are plug and play, drawing on over 500 pre-trained use cases to be deployed in just a few weeks and immediately measure ROI. Our user-friendly platform will let you update content, connect to new channels, and monitor your bot KPIs without any technical resource involved.
Connect your Zendesk account in a blinkMindsay's integration with Zendesk allows two types of agent handover depending on specific business rules:
+ Create a ticket in Zendesk: the bot prequalifies your customer's needs and gathers information through the conversation to be sent in a ticket,
+ Chat handover in Zendesk: on the customer's request or if the customer's question is out of the bot's skills, the history of the conversation is sent to Zendesk Chat and an agent is alerted to take over the conversation.
Our clients speak for us
We have a long experience with global enterprise customers such as Iberia, DisneyLand, CWT, Paris Airport, Thalys, RATP Group and many others. Find out what they say about Mindsay on G2.com.
Contact us to get a personalized demo and learn how we can help.

Contact us to get a personalized demo and learn how we can help.

App Details

Reviews
Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.