Mobile Device Manager Plus is an enterprise mobility management solution that automates the management of mobile devices with the extensive support for mobile device management (MDM), mobile content management (MCM), mobile app management (MAM). With the Zendesk integration, the help desk technicians can perform different management tasks right from the Zendesk console.
Here's how ManageEngine Mobile Device Manager Plus secures your organization's data and devices
Configure important corporate policies and restrict the device functionality to prevent unauthorised data transfer.
Blacklist malicious apps from the organization's network to protect devices from malware and cyberattacks
Distribute documents and media to managed devices to ensure only corporate apps and devices have access.
Restrict unauthorised devices from accessing your organization's corporate Exchange accounts.
Keep devices up to date with all security patches using automated OS updates.
Protect your data at rest, in use and in transit.
Here's what you can do with the integration
Remotely troubleshoot issues on devices- Help desk technicians can remotely view or control mobile devices to fix issues on devices quickly.
Locate misplaced devices- Real-time location of devices can be tracked right from the Zendesk console.
Lockdown lost devices- Remotely lock lost devices to protect the data on the devices, if lost or stolen.
Protect data on devices- Corporate data on lost devices can be wiped or the complete device can be reset to protect the user's information.
Fetch asset information- All the asset information of managed devices are available on the Zendesk console to simplify device management.
Manage up to 25 devices for free
Follow the steps below to install and integrate Mobile Device Manager Plus with Zendesk:
- On the Zendesk Marketplace, search for Mobile Device Manager Plus.
- Click on Install from the top right corner and enter the Zendesk account details to initiate the app installation. Users can also select the data centres if they are using the EU or IN data centres.
- Upon installation, login to Zendesk using the above mentioned credentials.
- Sign in or Sign up with Mobile Device Manager Plus Cloud to complete the integration