Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing.
This connector allows you to integrate your Monema phone system with Zendesk.
The features this connector enables are these:
- Popup for incoming calls showing the name of the caller. You can view last tickets from the caller, their profile or create a new ticket.
- Call recordings are shown with tickets.
- You can call a user clicking on their profile.
To configure the app, access your Monema Control Panel and in Settings / Integrations / Zendesk you will have the information requested when installing.
You can view full installation details here.