My Acclaro

My Acclaro

My Acclaro - Zendesk Help Center Content Connector for Professional Translation

Acclaro is a localization and translation company that helps the world’s leading brands succeed across cultures. Through a fine-tuned process, top industry talent and leading technologies, we make a long-term investment in our clients’ global reputations. Working in over 60 languages and with offices around the globe, Acclaro specializes in helping clients open new markets and gain a competitive edge by expertly adapting their brands, products and services with faster turnaround times, high quality translations and lower costs.

From within Acclaro’s client portal – My Acclaro – you can take advantage of the Zendesk connector to:

  • Connect with your Help Center
  • Select articles for translation
  • Choose target languages and submit orders with Acclaro for professional, highest quality translation
  • Automatically receive translated content back into your Help Center
  • Review translation deliverables and request any necessary updates before publishing localized articles

Email us today at portal@acclaro.com to get started with localizing your Help Center articles.

  1. Sign into My Acclaro
  2. Go to the Content Connectors page
  3. Activate the Zendesk connector - enter your site location and when prompted, provide your login credentials
  4. Create a new My Acclaro Translation Order
  5. Select the Zendesk connector icon to open the file picker
  6. Navigate through your Help Center categories and sections to select articles for translations
  7. Upload selected articles to complete the upload files step of the create order process
  8. Complete the remainder of the order steps including selecting target languages, desired delivery dates and additional order details
  9. Submit your order for translation
  10. When translations are completed, they will be automatically uploaded to your Help Center account
  11. If you require updates to your translations prior to publishing, request through the My Acclaro portal
  12. When ready, publish your translated articles for your target language user communities to access.

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