My Read Receipts

My Read Receipts

Never wonder if your customer opened your email again!

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$1.00 per agent, per month

My Read Receipts will create a read receipt in the form of a private comment update when the ticket requester opens an email.

You can also tag tickets that are unread which allows your organization to create views & automations to help your organization identify problem tickets and maintain its SLAs.

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Step 1: Please make sure 'Rich Content' is enabled by following the directions here.

Step 2: You will need to create an API token by following the directions here.

Step 3: Once you create this token you will need to activate your token by entering your username (which is your email address), API Token & Zendesk subdomain.

Once you activate My Read Receipts you will receive an email with your tracking pixel which looks like this:

https://api.myreadreceipts.com/zd/track?tid={{ticket.id}}&ts={{ticket.updated _ at _ with _ timestamp}}&aid={{ticket.assignee.id}}&oid=yoursubdomain

Final Step: Go to Account -> Settings -> Business Rules -> Triggers and open up the Notify Requester of Comment Update Trigger. Scroll down to the bottom where it says 'Actions' and has the email body sent when a comment is updated.

Alt text

Place the pixel as shown above & click save.

If you have any questions please contact us.

App Details

  • Author: MyReadReceipts, Inc.
  • Support: Email / Website
  • Version:1.2
  • This is an app. It will install right into your Zendesk Support account.

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