The My Read Receipts will create a private comment update or read receipt when your ticket requester opens your email which will help you Increase sales, customer satisfaction and help reduce fraud. Please contact us for a coupon to get your first month free! :)
Step 1: Please make sure 'Rich Content' is enabledby following the directions here.
Step 2: You will need to create an API token by following the directions here.
Step 3: Once you create this token you will need to activate your token by entering your username (which is your email address), API Token & Zendesk subdomain.
Once you activate My Read Receipts you will receive an email with your tracking pixel which looks like this:
Once you click 'Activate' you will receive an email with your tracking pixel.
Final Step: Go to Account -> Settings -> Business Rules -> Triggers and open up the Notify Requester of Comment Update Trigger. Scroll down to the bottom where it says 'Actions' and has the email content sent when a comment is updated.
Place the pixel as shown above & click save. If you have any questions, please feel free to email support(at)myreadreceipts.com.