Myndbend Article Search & Subscribe™ makes it easy for agents to quickly look up knowledge base answers and copy them into the ticket editor, and manage which articles a user subscribes to, without leaving the ticket editing screen! Includes handy shortcuts for accuracy: search by ticket subject line, ticket tags or keyword. Try it now and see how delivering documented support information to your customers has never been so easy…
Quickly search for documented answers
- Click a button in the ticket editor to quickly search the knowledge base for answers
- Preview and copy article content in the ticket editor
- Insert links to articles or sections into your ticket responses
Know what your ticket requester follows
- See what the ticket requester is subscribed to without leaving the ticket editing page
- Subscribe or unsubscribe a ticket requester to helpful knowledge base articles
See who else is following your articles or sections
- Search for an article or section and view subscribers within the app
- View name and email addresses of all customers following an article or section
- Install the Myndbend Article Search and Subscribe app from the Zendesk Marketplace. Only $9/account/month with a 15 day trial.
- Locate the app on the ticket edit screen. In the ticket sidebar, you will see articles and sections the requester is subscribed to.
- Use the ticket editor app to search for articles and grab content for your comments.