Myndbend Process Manager Lite

Myndbend Process Manager Lite

Create child tickets and get approvals from your agents or end-users

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Myndbend Process Manager™ provides an easy, convenient and flexible way for agents to build custom processes in Zendesk.

  • Complex Business Processes, such as HR On-Boarding and IT Change Management
  • Approvals by Agents or Customers/End-users
  • Auditable workflows

With Myndbend Process Manager, you can:

  • Create child tickets (aka linked tickets or sub-tasks) from requests (parent tickets)
  • Require child tickets to be solved and approved before the parent ticket can be solved (optional)
  • Designate one or more approvers for parent and child tickets
  • Establish staff/supervisor relationships for approvals
  • Monitor the status of related tickets
  • Track approvals, denials, and events on all requests
  • Use custom templates to generate repetitive tickets (and automate!)*
  • Automatically create child tickets when another ticket is solved or approved
  • Automatically add approvers to any ticket based on custom criteria*
  • Sequence approvals - establish a simple hierarchy of approvers*
  • Export tickets to CSV with approvers and comments*
  • Broadcast messages to Zendesk agents*

Starred items above require a $6/month/agent subscription (Lite agents not counted). Please ask us about volume discounts and yearly payment options.

Visit the Myndbend Process Manager™ product page for more details.

Installation Instructions:

  • Install the app from the Zendesk App Marketplace.
  • Locate the Myndbend app (circular icon) on the left side of Zendesk.
  • Follow the on-screen instructions to finish the setup process.
  • To create child tickets or add approvers, navigate to any open ticket in Zendesk and expand the apps column ("Apps" button top right).

For additional details, please visit Myndbend's Help Center

App Details

  • Author: Myndbend
  • Support: Email / Website
  • Version:4.0.0
  • This is an app. It will install right into your Zendesk Support account.

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