Myndbend Process Manager Lite

Create child tickets and get approvals from your agents or end-users

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Myndbend Process Manager™ provides an easy, convenient and flexible way for agents to build custom processes in Zendesk.

  • Complex Business Processes, such as HR On-Boarding and IT Change Management
  • Approvals by Agents or Customers/End-users
  • Auditable workflows

With Myndbend Process Manager, you can:

  • Create child tickets (aka linked tickets or sub-tasks) from requests (parent tickets)
  • Require child tickets to be solved and approved before the parent ticket can be solved (optional)
  • Designate one or more approvers for parent and child tickets
  • Establish staff/supervisor relationships for approvals
  • Monitor the status of related tickets
  • Track approvals, denials, and events on all requests
  • Use custom templates to generate repetitive tickets (and automate!)*
  • Automatically create child tickets when another ticket is solved or approved
  • Automatically add approvers to any ticket based on custom criteria*
  • Sequence approvals - establish a simple hierarchy of approvers*
  • Export tickets to CSV with approvers and comments*
  • Broadcast messages to Zendesk agents*

Starred items above require a $6/month/agent subscription (Lite agents not counted). Please ask us about volume discounts and yearly payment options.

Visit the Myndbend Process Manager™ product page for more details.

App details

This is an app. It will install right into your Zendesk Support account.


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